Privacy policy
Privacy Policy
Arke Inc.
Last Updated: February 12, 2026
Arke Inc. ("Arke", "we", "our", or "us") respects your privacy and is committed to protecting the personal data of individuals who interact with our products, services, website, applications, pilots, and partner programs. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website and landing pages
- Customers and prospective customers
- Beta users and pilot participants
- Delivery partners, riders, and fleet operators
- Business partners and vendors
- Individuals communicating with Arke via email, forms, or support channels
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information You Provide
- Name
- Email address
- Phone number
- Company name
- Billing and shipping details
- Identity or verification details (when required for pilots or fleet onboarding)
2.2 Technical & Usage Information
- IP address
- Device and browser type
- Pages visited and interaction data
- App usage data (when applicable)
2.3 Mobility & Fleet Data (Where Applicable)
- Battery usage and performance metrics
- Ride and device diagnostics
- Maintenance and operational logs
This data is collected to improve safety, performance, and product reliability. We do not sell personal data.
3. How We Use Your Information
We use information to:
- Provide products and services
- Process orders and payments
- Operate pilots and fleet programs
- Communicate product updates and support
- Improve product design and safety
- Comply with legal and regulatory obligations
- Prevent fraud and misuse
4. Legal Bases for Processing (GDPR Where Applicable)
We process personal data based on:
- Your consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
5. How We Share Information
We may share limited information with:
- Payment processors
- Logistics and fulfillment partners
- Technology and infrastructure vendors
- Legal and regulatory authorities (when required)
We do not sell or rent your personal data to third parties.
6. International Data Transfers
Arke operates in multiple jurisdictions. Your information may be processed in the United States, Ghana, or other countries where our partners operate. We take reasonable steps to ensure adequate safeguards are in place.
7. Data Retention
We retain personal data only as long as necessary to:
- Fulfill operational needs
- Meet legal requirements
- Resolve disputes
- Enforce agreements
When no longer required, data is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Withdraw consent
- Request data portability
Requests may be submitted to:
community@arkeglobal.com
9. Security Measures
We implement administrative, technical, and organizational safeguards including:
- Encrypted data storage
- Limited internal access controls
- Secure hosting environments
- Contractual data protection obligations with vendors
No system is completely immune to risk, but we continuously improve our security posture.
10. Cookies & Tracking Technologies
We may use cookies or similar technologies to:
- Improve website performance
- Understand user behavior
- Optimize user experience
You may disable cookies through your browser settings.
11. Children’s Privacy
Arke does not knowingly collect personal data from children under 13 (or equivalent age in your jurisdiction). If such data is discovered, it will be promptly deleted.
12. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately.
13. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.
14. Contact Information
For questions or privacy requests:
Arke Inc.
📧 community@arkeglobal.com
🌐 https://www.arkeglobal.com