Ride with Arke: Rider Safety Guide

You must be 18 or older.

Send these to us on WhatsApp 054 395 5905:

• Your Ghana Card
• Your location and home address
• A reference from your guarantor, a past employer or a teacher
• Your guarantor’s Ghana Card

We visit your home before you get a bike. We’re looking for two things:

• A safe, locked place to keep the bike at night
• A safe socket to charge it

We check your police record and speak to your reference or guarantor.

You’re accepted once both check out.

Your guarantor stands behind you. Pick someone who knows you well.

They sign the contract with you and show their Ghana Card. If you don’t pay what you owe, they pay it. That includes missed payments, fees and damage.

New riders start on Mondays at 11:00 am. When all are confirmed:

1. Sign the contract
2. Pay
3. Complete your training
4. Ride away on your bike

You and your guarantor both sign.

The contract covers your plan, your payments, the rules in this guide, and what happens if there’s an issue. Read it first, and ask us anything you’re not sure about.

A mountain bike build, all-terrain 29x3.0 tires, and 500W motor and 48V 15Ah with premium EVE cells battery tuned for real-world riding, Eventure FTH is the everyday bike for riders who want power, durability, and the freedom to keep earning exactly the way they like. Add a battery or a full kit as a spare.

• Voltage: 48V 
• Amperage: 15Ah
• Cells: EVE 21700 50E
• Range: 60 km (PAS)

• Voltage: 48V 
• Continuous Output: 500W
• Max Torque: 60Nm
• Design Type: Gearless direct-drive
• System Integration: Torque sensor
• Braking Support: Disc brakes

• BLE/4G
• SIM Card
• GPS tracker
• Remote Access

130 kg in total. That’s you, your carrier and your cargo added together.

• Heavier items at the bottom, close to your seat
• Weight spread evenly on both sides
• Everything strapped down

Never hang bags on the handlebars. It throws off your steering. 

Too much weight wears out the brakes, wheels and frame fast.

Doing any of these even once can end your agreement:

• Carrying a passenger
• Riding after alcohol or drugs
• Tampering with the bike
• Lending the bike
• Getting repairs outside Arke or our partners

For other rule breaks:

• First time (a warning and 1 week of probation with a GHS 250 recovery fee)
• Second time (we take the bike back)

Late payments follow the rules in Plans and Payments.

On onboarding day you learn about:

• Charging
• Standard care
• Care+
• Your payment schedule and the late payment rules

Then you complete a riding course and a braking test.

Handover Test

To pass, you need to:

• Do the 2-minute check correctly
• Stop safely from 20 km/h
• Set the power level to 0 every time you stop

Handover

We photograph your bike from all sides and record the battery serial numbers. Then we both sign a sheet showing its condition.

Those photos decide what counts as wear or damage later, so check them with us.

Before your first ride of the day, check:

• Brakes
• Tyres
• Battery and screen
• Lights and horn
• Wheels, chain and carrier

Something wrong? Don’t ride. Call and report it.

eBike + 1 Battery 

• GHS 12,600 total
• GHS 1,000 deposit + first week (GHS 300) on day one
• GHS 300 a week for 39 weeks
• Last payment (GHS 200)

eBike + 1 Battery 

• GHS 3,000 deposit + first week (GHS 200) on day one
• GHS 200 a week for 47 weeks
• GHS 12,600 total

eBike + 2 Batteries 

• GHS 18,700 total
• GHS 5,000 deposit + first week (GHS 220) on day one
• GHS 220 a week for 62 weeks
• Last payment (GHS 60)

Rather pay once? Buy your eBike outright.

• eBike + 1 battery (GHS 11,500)
• eBike + 2 batteries (GHS 16,500)
• eBike + Full Kit (GHS 19,000)

You can still add Care+ for premium maintenance.

Your deposit plus your first week.

• Plan A (GHS 1,300)
• Plan B (GHS 3,200)
• Plan C (GHS 5,200)

Choosing Care+? Add GHS 60 for your first Care+ week.

Pay by Sunday at 11:59 pm. Each payment covers the week ahead.

1. Send MTN MoMo to 054 395 5905.
2. Use your bike’s serial number as the reference (e.g. AEVFTH-0126-001).
3. Send us a screenshot on WhatsApp (054 395 5905).

It counts as on time if MoMo shows you sent it before the deadline.

Don’t miss Sunday. Here’s what happens if you do:

• Monday (we call you and your guarantor)
• Tuesday (we take the bike back)

Running late? Message us before the deadline and you get 1 extra day.

The bike belongs to Arke until your last payment. Then we transfer it to you in writing.

Your price is locked. It won’t change while your contract runs.

Save GHS 10 for every extra week you pay in advance. It works when you pay off your bike early, too.

Bring a new rider to Arke and earn GHS 200.

You get paid once they’ve made 4 payments on time.

Your own payments must be up to date, both when you refer and when the reward is paid.

We may change or end the referral program, but we’ll always give notice first. Rewards already earned are still paid.

Bring your bike to your local Arke service point every two weeks.

We check the brakes, wheels, wiring and battery for free.

GHS 60 a week. Optional. You can keep it after your bike is paid off.

• Labour on all repairs
• Wear parts (battery, motor, braking, cables, chain, tubes and bulbs)
• 2 tyre changes a year
• 1 battery/motor swaps per year
• 1 frame swaps per year

Every plan includes maintenance for normal wear and tear. You pay a GHS 50-300 service fee each time you ask for a service. That covers:

• Tune-up: seat, lights, wheels, screws, nuts and bolts (GHS 50)
• Brake adjustment, both brakes (GHS 50)
• Drivetrain adjustment (GHS 60)
• Flat tyre, front, new tube included (GHS 90)
• Flat tyre, rear, new tube included (GHS 110)
• Brake pads, one wheel, pads included (GHS 100)
• Brake pads, both wheels, pads included (GHS 180)
• Full service, everything above except tubes (GHS 340)

• Crash and accident damage
• Damage from rough roads and floods
• Misuse or carrying too much weight
• Changes we didn’t approve
• Neglect
• Lost or stolen parts
• Battery damage from abuse or the wrong charger
• Tyres beyond 2 a year

Care+ members pay the parts cost plus 10%, and a GHS 30 fee per claim, for these.

If any screw or part has been opened, changed or stripped, your cover and your agreement are cancelled. Never tamper with the battery, motor, controller or screen. If something’s wrong, tell us.

We compare your bike with the handover photos and repair records to decide if it’s wear or damage.

You’ll always know the cost before we start.

On every plan, we pay for factory faults.

If something breaks because of how the bike was made, like the motor, controller or wiring, or the battery fails under normal use, parts and labour are on us.

3 easy steps

1. Splash a little water onto a dry cloth with your fingers, so it’s lightly damp.
2. Wipe the bike in circular motions.
3. Dry any wet spots straight away.

Never use a hose or pressure washer.

We do a full clean at your inspection.

Your contract shows the area you can ride in. Stay inside it.

Going outside of your area is grounds for probation.

Take a break every 3 hours and drink water. Tired riders brake late.

Your screen shows a power level from 0 to 5.

The higher the number, the more power from the motor. Set it to 0 every time you stop.

• Heavy traffic (Assist: 1-2)
• Flat roads (Assist: 2-4)
• Hills or heavy loads (Assist: 5)

Pedal assist is your best friend. Avoid riding only with the accelerator. It drains your battery and overheats the motor on hills.

Use your accelerator only for a quick push: to start moving, cross a junction, or finish a hill.

Not a good idea to use it on sand or gravel.

• Lights on at night
• Ring your bell or horn before passing people (they can’t hear an eBike coming)
• Watch for tro-tros and taxis stopping suddenly

Slow down and drop to power level 1 or 2.

Stand up slightly with your knees bent. Go straight over bumps. Avoid sharp objects. Take sand and gravel slowly.

Avoid riding in the rain at all costs. Wet roads nearly double your stopping distance.

Caught in a storm? Park somewhere safe and covered, and wait it out.

Never ride through water deeper than the middle of your wheel.

Can’t see the bottom? Go around or wait. Water can hide open gutters.

Stay 10 seconds behind the vehicle in front.

At 35 km/h you need about 19 metres to stop on a dry road. Never get closer than 5 metres.

Squeeze both brakes together, the front (left) one a little harder.

Brake early and smoothly. Slow down before a bump or a turn, not on it.

Helmet and protective gear on, every ride. Phone in its holder, never in your hand.

Skip any of these and get into an accident? You’re responsible, and free support won’t cover the damage.

Park in the shade.

If the bike loses power in the heat, give it 15-45 minutes to cool down. Keep the charging port covered at all times.

Only use the charger that came with your bike.

Never borrow another one, even if it fits. The wrong charger can damage the battery or start a fire.

• Indoors or Dry, shaded and with fresh air
• On a hard floor
• Away from fuel

1. Let the battery cool for 30 minutes after a hard ride.
2. Charge it when it reaches 20%.
3. Unplug it as soon as it hits 100%.

Never charge in rooms where people sleep. Never leave it charging when no one is around.

Plug your charger into an extension board with surge protection.

When the power comes back after a cut, the jump can damage your charger and battery.

Turn the bike off on the screen only. Leave the battery switched on.

Only switch the battery off:

• After a crash or a bad fall
• After deep water or a flood
• If the battery is swollen, hot, hissing or smells burnt (only if it’s safe to touch)
• When an Arke technician tells you to

Then call us.

Leave the battery about half full (50–70%) and let us know.

It slowly loses charge while it stays switched on.

Stop and call us right away if the battery is:

• Swollen or cracked
• Very hot
• Hissing
• Smelling burnt

Get everyone away. Don’t touch it.

Call 192 or 112, then call us.

1. Set the power level to 0.
2. Switch off on the screen (not the battery).
3. Lock it to something that can’t move.

Somewhere you or people you know can see it, close to your delivery or station.

Never in a dark or empty spot.

Keep the bike in the locked room or compound we checked during your home check.

Only you ride your bike. Not friends, not family.

Lending it will end your agreement.

1. Report it to the police immediately and get the report number.
2. Message us within 1 hour.

Our police liaison officer will help follow up.

Send a WhatsApp message to 054 395 5905 the same day with:

• Your name
• Bike ID number
• Location
• A photo of the issue

Bring the bike to your local Arke service point.

Can’t ride it? Wait with the bike and we’ll send a mechanic.

• Critical (stop riding now)
• Major (needs fixing soon)
• Minor (we fix it at your next inspection)

• Critical (fixed or swapped within 24 hours)
• Major (fixed or swapped within 48 hours)

1. Check if anyone is hurt. Call 112 if needed.
2. Move out of traffic.
3. Take photos.
4. Call us.

Don’t ride again until we’ve done a thorough check.

Tell us the same day, even if the bike seems fine. Water damage doesn’t always show straight away.

We work directly with Superintendent Yeboah of the Ghana Police Service, Accra Regional Police Headquarters, to help keep our riders safe.

Bike stolen, an accident or an emergency? Call us and we’ll connect with him to resolve it.

If we disagree about payments, damage or the bike, we’ll talk it through with you and your guarantor first.

Still can’t agree? Our police liaison, Superintendent Yeboah, can help both sides reach a fair settlement, early and calmly.

Your deposit is refundable for 2 weeks only, and only if you return the bike in the condition you got it.

• After 2 weeks (no deposit refund)
• Weeks already used (not refunded)
• Unused weeks paid in advance, including Care+ (refunded by the day, minus anything you owe)

We pay refunds by MoMo within 2 to 5 days of checking the bike.